REFUND & RETURN POLICY

1. 30-DAY RETURN GUARANTEE

We offer a 30-day return policy, which exceeds the statutory 14-day right of withdrawal required under European Union (EU) consumer protection laws.

• Return Window: You have 30 calendar days from the date you receive your package to request a return and dispatch the item back to our designated processing facility.
• Eligible Purchases: Returns apply to all standard retail purchases placed directly on our website.

2. ELIGIBILITY & COSMETIC HYGIENE CONDITIONS

Due to strict health protection and hygiene standards governing cosmetic and personal care products, items must meet the following criteria to be eligible for a return and full refund:

• Unopened & Unused: The bottle (including all 250 ml formulations) must be completely unused, unapplied, and in its original condition.
• Intact Security Seals: The original cap seals, protective foil layers, and branded packaging must remain unopened, untampered with, and undamaged.
• Proof of Purchase: You must provide your original order confirmation number and the email address associated with the purchase.

Note: Any cosmetic product that has been opened, unsealed, or partially used cannot be accepted for return or refund due to health, hygiene, and product safety regulations.

3. HOW TO INITIATE A RETURN

To ensure smooth processing, please follow these steps before sending any package back:

1. Submit a Request: Email our support team at support@theahrialab.com within 30 days of receiving your order.
2. Provide Details: Include your Order Number, the full name on the order, and the reason for the return.
3. Receive Return Authorization: Our team will review your request within 24 hours and issue a Return Merchandise Authorization (RMA) along with specific instructions and the correct return shipping label format.

Packages returned without prior authorization or an RMA number will not be processed.

4. RETURN SHIPPING COSTS & LOGISTICS

• Customer Responsibility: Customers are responsible for paying all return shipping fees and arrangements. Return shipping costs are non-refundable.
• Trackable Shipping: Because international shipments can be subject to delays or loss in transit, we strongly recommend using a trackable shipping service (e.g., DHL, DPD, InPost, or national post with tracking) and retaining your posting receipt.
• Risk of Transit: Ahrivia LLC is not responsible for returned items that are lost, stolen, or damaged during return transit.

5. RETURN DELIVERY ADDRESS

Please send all authorized returns directly to our European logistics processing facility:

Ahrivia LLC — Returns Department

[Wpisz tu swój fizyczny adres w Polsce / UE, np.: ul. Przykładowa 12, 00-001 Warszawa, Poland]

Do not ship returns to our registered corporate office in Wyoming, USA, as physical returns cannot be accepted at that administrative location.

6. REFUND PROCESSING & TIMELINES

1. Inspection: Upon receiving your returned package, our quality assurance team will inspect the items to verify that security seals are intact and the product is in its original condition.
2. Approval Notification: We will send you an email notification confirming whether your refund has been approved or rejected within 2 business days of receiving the item.
3. Refund Method: If approved, your refund will be processed automatically to your original payment method via Stripe (Visa or Mastercard).
4. Currency & Timing: Refunds are issued in United States Dollars (USD) and typically take 5 to 7 business days to reflect on your bank or credit card statement, depending on your issuing financial institution.

7. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES

We inspect and pack every 250 ml liquid formulation with specialized cushioning to prevent transit damage. However, if your order arrives damaged or incorrect:

• Notice Period: Contact us within 48 hours of delivery at support@theahrialab.com.
• Required Evidence: Attach clear photographs showing the outer shipping box, tracking label, and the damaged or wrong product.
• Resolution: Upon verification, we will send a free replacement shipment immediately or issue a 100% full refund (including any original delivery fees) without requiring you to return hazardous broken glass or leaking containers.

8. EXCHANGES & NON-RETURNABLE ITEMS

• Exchanges: The fastest way to ensure you get the product you want is to return the item you have (once authorized) and make a separate purchase for the new item on our website.
• Gift Cards & Sale Items: Final sale items, promotional gift cards, or clearance merchandise (if applicable) are non-refundable.

9. CONTACT INFORMATION

For any questions regarding returns, refunds, or product support, please reach out to:

Ahrivia LLC

810 Pony Express Rd

Cheyenne, WY 82007, USA

Website: https://theahrialab.com/

EIN: 35-2964101

Support Email: support@theahrialab.com