How we handle your data

1. Company & Controller Information

For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), Ahrivia LLC is the primary Data Controller responsible for your personal information.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. Personal information refers to information that identifies, relates to, describes, or can be associated with you.

A. Information You Provide Directly

When you place an order or communicate with us, you may provide:

• Contact details: Full name, shipping address, billing address, email address, and telephone number.
• Order and transaction data: Order history, items purchased, purchase value, billing information, and order confirmation records.
• Customer support records: Messages, emails, damaged package photos, return requests, or feedback sent to our support team.

B. Information Collected Automatically

When you browse the Site, we automatically collect technical details regarding your device and interaction with our pages.

• Device and network data: IP address, device type, operating system, browser configuration, language settings, and unique device identifiers.
• Usage details: Time spent on pages, referral information, clickstream data, products viewed, cart additions, and interaction metrics.

C. Information Received from Third Parties

• Payment processors: Transaction authorization status and billing confirmation from Stripe. We do not store full credit card details on our servers.
• E-commerce and IT infrastructure: Hosting platforms, security monitoring services, and order fulfillment networks.

3. How We Use Your Personal Data

We process your personal information based on the following legal grounds and business purposes:

• Fulfillment of contractual obligations: To process, fulfill, package, and ship orders, send order status notifications, handle returns or replacements, and manage customer profiles.
• Customer care and communication: To answer inquiries, address delivery concerns, verify damaged goods claims, and provide support.
• Payment processing and fraud prevention: To verify payment details, detect fraudulent transactions, prevent unauthorized account access, and comply with financial institution requirements.
• Legal and regulatory compliance: To maintain business records, calculate taxes, enforce our Terms of Service, and fulfill statutory obligations.
• Legitimate business interests: To analyze website performance, optimize navigation, enhance store functionality, and safeguard our IT infrastructure.

4. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, pixels, and local storage to ensure essential store functionality and improve browsing experiences.

Managing cookies: Most browsers allow you to disable or block cookies through browser preferences. Blocking essential cookies may prevent you from placing orders or using the shopping cart.

5. Payment Processing & Security

Financial transactions are handled securely by our integrated payment processor, Stripe.

• Card data protection: Payment details, including Visa and Mastercard card information, are encrypted and transmitted directly to Stripe via secure connections.
• PCI-DSS compliance: Stripe adheres to PCI-DSS Level 1 standards. Ahrivia LLC does not store, process, or retain raw credit card details on its servers.

6. Disclosure & Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. We share information only with necessary service providers under data protection terms:

1. Logistics and shipping partners: Courier services and fulfillment centers required to deliver packages.
2. Payment processing partners: Stripe and associated financial networks.
3. IT and infrastructure providers: Cloud hosting, website security, and database management providers.
4. Legal authorities: Regulatory agencies, courts, or law enforcement where required by law.

7. International Data Transfers & GDPR

Ahrivia LLC is located in Wyoming, United States. When you access the Site or purchase products from Europe, your personal data may be transferred to and processed on servers located in the United States and global cloud data centers.

For EU/EEA residents, we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses approved by the European Commission, where applicable.

8. Your Rights and Choices

Depending on your country of residence, including EU member states, you may have the following rights:

To exercise any of these rights, submit a written request to support@theahrialab.com. We will verify your identity before fulfilling the request in accordance with applicable laws.

9. Data Retention & Security

• Retention period: We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including order delivery, return periods, and accounting, legal, and tax requirements.
• Security measures: We implement technical, administrative, and physical safeguards, including SSL/TLS encryption, firewall protection, and restricted access protocols. No internet transmission is 100% immune to breach.

10. Children’s Privacy

Our Site and Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, contact support@theahrialab.com for removal.

11. Third-Party Links & User Content

The Site may contain links to third-party platforms or social media networks. Ahrivia LLC is not responsible for the privacy practices, terms, or content of third-party websites. We encourage you to review the privacy policies of any site you visit.

12. Complaints & Contact Information

If you have questions, comments, or complaints regarding our data practices or this Privacy Policy, contact us:

Ahrivia LLC
810 Pony Express Rd
Cheyenne, WY 82007
United States of America
EIN: 35-2964101
support@theahrialab.com